Privacy policy

Last updated: 19 October 2026

This page explains what personal data Polarly handles, why, and what you can ask us to do with it. We keep it short and collect as little as we can.

Who we are

Polarly is run by Nejc Pleško, based in the European Union. Postal address: Pustal 155, 4220 Škofja Loka, Slovenia. For anything about your data, email neyc@getpolarly.com.

This website

• The site uses no cookies, no analytics and no tracking scripts.
• Like any website, our hosting provider keeps short-lived server logs (such as IP address, browser and time of visit) to run the site and keep it secure.

When you email us

If you write to us, we use your name, email address and what you tell us about your store to reply and, if you want, to set up a project with you. Our email is hosted by Google Workspace. We keep these emails for as long as we’re in contact and for up to two years after, unless you ask us to delete them sooner.

If you send us sample customer emails for a free inbox check, we use them only to write your report and delete them within 30 days.

When we email you first

We sometimes send a short, personal email to online store owners whose business contact details are published on their store’s website. We do this on the basis of legitimate interest in offering a relevant service to that business. Every such email says who we are and how to opt out. If you reply asking us to stop, we won’t contact you again and keep only your address on a do-not-contact list so that stays true.

For stores that use our assistant

When a store uses a Polarly assistant, the store decides what customer data is used and we process it on its behalf (the store is the controller and we are the processor). In practice:

• The assistant reads the store’s policies and product information, and an order’s status only when a customer gives a matching order number and email.
• Conversations are processed by our AI provider to generate replies. They are not used to train public AI models.
• Conversations are kept only as long as needed for support and the monthly review, and can be deleted on the store’s request.
• We sign a data processing agreement with each store on request.

If you’re a customer of a store that uses Polarly, contact that store first about your data; we’ll help them answer.

Who else sees data

Only the service providers we need to run the business: website hosting, email (Google Workspace) and, for client assistants, the AI provider and the store’s own platform (such as Shopify). We never sell personal data.

Your rights

You can ask us to show, correct, delete or stop using your personal data, or to send you a copy. Email neyc@getpolarly.com and we’ll reply within 30 days. If you’re in the EU or UK and unhappy with our answer, you can complain to your local data protection authority.

Changes

If this policy changes, we’ll update this page and the date at the top.